Welcome to Zandova! Here are answers to some of the most common questions about ordering, shipping, returns, and shopping with us.

How do I place an order?

Simply browse our products, select the item you would like to purchase, add it to your cart, and proceed to checkout.

Follow the checkout instructions to enter your delivery and payment information.

Once your order has been successfully placed, you will receive an order confirmation by email.

Where does Zandova ship?

Our available shipping destinations are shown during checkout.

Shipping availability may vary depending on the product and destination.

How long will my order take to arrive?

Delivery times depend on the product, destination, fulfilment location, and shipping carrier.

Estimated delivery information will be provided where applicable.

For more information, please see our Shipping Policy.

How can I track my order?

Once your order has been shipped and tracking information becomes available, we will send you a confirmation email containing your tracking details.

Please allow some time for tracking information to update after receiving your tracking number.

Why did I receive only part of my order?

If you order multiple products, they may occasionally be shipped separately.

This means you could receive more than one package, and the packages may arrive on different days.

Don't worry — this does not necessarily mean that an item is missing.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at:

zandovastore@gmail.com

We will do our best to help. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Your statutory consumer rights remain unaffected.

What if my product arrives damaged or incorrect?

Please contact us as soon as possible at zandovastore@gmail.com.

Include your order number, a description of the issue, and clear photos of the product where appropriate.

We'll review the situation and help you find an appropriate solution.

Can I return an item?

Yes. Eligible customers may return products in accordance with our Return & Refund Policy.

Consumers in the European Union generally have a 14-day right of withdrawal for eligible online purchases, subject to certain legal exceptions.

Please read our Return & Refund Policy for complete information before making a return.

How will I receive my refund?

Approved refunds will normally be returned to the original payment method used for your purchase.

After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.

What payment methods does Zandova accept?

Available payment methods will be displayed securely during checkout.

Payment options may vary depending on your country and the payment services available through our store.

Is my payment information secure?

Payments are processed through the secure payment services available on our Shopify store.

Zandova does not necessarily receive or store your complete payment card details.

Do I need an account to place an order?

If guest checkout is available, you can place an order without creating a customer account.

Simply provide the information required to process and deliver your order during checkout.

How can I contact Zandova?

We're happy to help with questions about products, orders, shipping, returns, or anything else related to your shopping experience.

Email: zandovastore@gmail.com

We aim to respond within 1–2 business days.

Thank you for choosing Zandova.

Discover Something Better.